HMECU's online banking is always progressing with new enhancements to security. We have recently made an improvement to our password (Personal Access Code/PAC) complexity requirements, called "Strong PAC".

When you login to online banking for the first time, or after your password has been reset by HMECU, you will be prompted to change your current PAC, to a new, stronger PAC with the following requirements:

• at least 1 uppercase letter
• at least 1 lower case letter
• at least 1 number
• Password length must be between 6 and 8 characters

The following special characters are also allowed, but not mandatory: ; ( * - / ? @ # $ % ^ & )

Once you have updated your PAC to meet the new requirements, you will use this new PAC for online banking across all of your devices. If you use telephone banking, your existing phone banking password will not be affected by these new requirements.

If you experience any issues or require assistance setting up your new Strong PAC, please contact your branch.